Payment & Delivery
Methods available to our customers:
Credit Card: We accept Visa and Mastercard paid directly to us through the secure checkout system.
PayPal: Australia’s favourite way to pay online. PayPal is a fast, easy and safe way to make payments online and on your mobile phone.
- A debit card or credit card
- To be over 18 years of age
- To live in Australia
What is Afterpay?
Afterpay is a handy tool that allows you to purchase now, and pay later. Payments are made through four instalments every fortnight over 6o days.
Once approved – your order is processed and delivered straight away! You can use Afterpay for all orders up to $800 and there is NO interest or added fees.
For full terms and conditions, please click here.
The payment arrangement is made with Afterpay and they will approve payments at the time of order. For first time Afterpay customers, the first payment will be charged at the time of purchase. Existing Afterpay customers’ first payment will be charged 14 days from the date of purchase. The full payment schedule will be provided to you at the time of purchase. Should you need to return your items, and your items are faulty, you are eligible for a refund via Afterpay and we can cancel the payment plan.
Please note, when you order with Afterpay you will need 25% of the order total in your account when you make an application. If you do not have the funds in your account Afterpay will decline this order. You do not need to register before using Afterpay. Simply select Afterpay during the Payment Methods section of the checkout and process your first order as a new customer for instant approval.
Please note: If you fail to make a payment, you will be charged a $10 late payment fee by Afterpay with a further $7 late payment fee added seven days later if the payment is still unpaid.
All orders are handled and sent with love.
All in-stock orders are dispatched within two business days. Orders received on non-business days will be processed and dispatched on the next business day being Monday to Friday. Orders are not dispatched on public holidays.
Australian orders are sent via Australia Post using the eParcel service which features tracking. Delivery for this service generally takes between 2 to 10 business days.
International orders are sent via Australia Post and its partner postal services around the world and delivery times can vary anywhere up to 4 weeks.
Please note, Inspire by Sophie Guidolin and Nathan Wallace Enterprises are not responsible for any delays caused by Australia Post, especially during high volume periods.
If there are any unexpected delays we will advise you as soon as we are aware and keep you updated with the status of your order.
We ship via National Products Fulfilment. Shipping charges vary depending on the products ordered and the destination. Shipping charges can be calculated on the shopping cart page once a product is added to your cart.
National Products Fulfilment are quick and reliable, but Inspire by Sophie Guidolin and Nathan Wallace Enterprises cannot accept responsibility for any losses or damage during transit. If your parcel goes missing, we will do everything we can to help you find it. Additional insurance can be added to the shipping cost by prior arrangement.
If a parcel is unclaimed, it will be returned to us. It is the customer’s responsibility to pay all freight charges if they wish for the parcel to be resent.
An itemised Tax Invoice is included in each shipment. All prices quoted are GST inclusive.
RETURNS & EXCHANGES
Customers are responsible for all postage associated with returns or exchanges for any reason.