What is your returns policy?

We offer a 30 Day Guarantee on all our physical products and books (excluding Digital items).

All requests for returns and exchanges must be received within 30 days from the original date of purchase. All items are thoroughly inspected for defects at our depot prior to shipping. 

You should contact us immediately on receipt of your parcel (within 3 days) if you believe there is an error and deem it necessary to return the item.

Please contact us at contact@sophieguidolin.com.au to discuss the return or exchange of your items. 

My product is damaged/faulty. What do I do?

If goods are faulty, wrongly described or different from a sample shown, you may choose between an exchange or credit. Please provide details and photos to contact@sophieguidolin.com.au within 30 days of receiving the items.

Refunds will not be granted for a ‘change of mind’.

Please note, we do not accept responsibility for damage caused during transit. 

Can I return discounted items?

No, discounted items cannot be returned as they are offered at a greatly reduced price.

Can I get a refund for digital products?

All Digital eBook products have a strict no-refund policy. Please be sure the product is right for you before purchasing. 

Why isn’t my Digital eBook download link working?

Please be aware that download links to all eBooks are valid for 7 days only.

It is your responsibility to download your eBook within this time frame. Links will not be re-issued after the 7 days. 

If you experience difficulty accessing or downloading the product within the 7 day timeframe, then please contact us at contact@sophieguidolin.com.au

Please also note that creating a backup file for your eBook is solely your responsibility. We will not re-issue links for loss or damage of computers. Backing up is the only way to ensure that your eBook is not lost should your hard drive fail. 

Customers are solely responsible for confirming that their devices are compatible with the eBooks they purchase. Refunds will not be issued due to compatibility issues.

We do not offer refunds or exchanges for incorrect purchases or change of mind.

Any digital eBooks purchased before December 1, 2018 will not be regenerated or re-issued.