Privacy Policy

Last Updated: April 2026

1. Introduction

This Privacy Policy sets out how Inspire By Sophie Guidolin Pty Ltd ACN 161 757 713 (referred to as we, us, or our) collects, stores, uses, and discloses personal information across our website, applications, and services.

We are committed to protecting your privacy and ensuring that your personal information is handled in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and other applicable privacy laws.

By accessing our website, purchasing our products, or engaging with our services, you consent to the collection, use, and disclosure of your personal information as outlined in this policy.

2. Information We Collect

We only collect personal information that is reasonably necessary for our business functions and activities. This may include:

Identity Data: Name, date of birth, age, and gender.
Contact Data: Email address, billing address, delivery address, and telephone numbers.
Financial Data: Payment card details and transaction history (processed securely via third-party payment gateways like Stripe or PayPal).
Profile Data: Account usernames, passwords, purchase history, preferences, and feedback.
Technical Data: IP address, browser type, device information, location data, and website usage statistics collected via cookies and analytics tools.
Sensitive Information: In the context of coaching or specific programs, we may collect health, fitness, or lifestyle information. We will only collect sensitive information with your explicit consent and where it is strictly necessary to provide our services to you.

3. How We Collect Information

We collect personal information through various methods, including:

Direct Interactions: When you purchase a product, apply for coaching, subscribe to our newsletter, create an account, or contact us directly.
Automated Technologies: As you interact with our website, we may automatically collect Technical Data using cookies, server logs, and similar technologies (e.g., Google Analytics, Meta Pixel).
Third Parties: We may receive information about you from third parties, such as payment providers, social media platforms, or marketing partners.

4. How We Use Your Information

We use your personal information for the following purposes:

To process and deliver your orders, including managing payments and providing customer support.
To provide access to our digital products, courses, and coaching services.
To communicate with you regarding your account, purchases, or inquiries.
To send you marketing communications, newsletters, and promotional offers (you may opt out at any time).
To improve our website, products, services, and overall customer experience.
To comply with our legal and regulatory obligations.

5. Disclosure of Information

We may share your personal information with trusted third parties to facilitate our business operations, including:

Service providers (e.g., IT support, hosting, payment processing, email marketing platforms like Klaviyo).
Professional advisers (e.g., lawyers, accountants, auditors).
Regulatory bodies or law enforcement agencies, where required by law.

Some of our service providers may be located outside of Australia. Where we transfer your data overseas, we take reasonable steps to ensure it is protected in accordance with Australian privacy standards.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

You have the right to:

Request access to the personal information we hold about you.
Request correction of any inaccurate, incomplete, or outdated information.
Opt out of receiving marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly.

8. Cookies

Our website uses cookies to enhance your browsing experience, analyze site traffic, and personalize content. You can set your browser to refuse all or some browser cookies, but doing so may affect the functionality of certain parts of our website.

9. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or want to make a complaint regarding our handling of your personal information, please contact us at:

Email: contact@sophieguidolin.com.au

We will respond to all inquiries and complaints within a reasonable timeframe.